Care Navigator™ Technology Platforms

Four Platform Components


Built on the powerful, workflow-driven foundation of Microsoft Dynamics™, Care Navigator™ features a CRM-based central desktop "Hub" that is connected to a secure, encrypted desktop "Ribbon" app and mobile apps that are available on all three major operating systems (iOS, Windows, Android). 


Care Navigator™ is HIPAA-compliant, cloud-based, and created upon a highly-scalable architecture. This mobile platform can also be "untethered" and connected to existing clinical care management systems through web-services.


The Care Navigator™ “Hub”


The Care Navigator™ Hub is the foundation platform and the home base for a patient’s profile/demographics, care plans, care team directory, assessments and personalized educational content, tracking, trending and dashboards/reporting. The Hub serves as the primary repository of care coordination information. From this central repository, workflows, alerts and rules can be leveraged to respond to the care coordination needs of populations or specific patients.


Mobile App


The Care Navigator™ Mobile App mobilizes care coordination and patient engagement by directly connecting to the Hub from smartphones and/or tablets.  Care team members can view and update member information, read care plan summaries, check appointments, and receive alerts through the Mobile App. Care team members can also send secure messages or launch video chat from their mobile device, allowing them to more effectively and efficiently connect with each other. They have access to all the features of the Desktop Ribbon App, but can also make one-touch phone calls directly from the Care Team directory listing while “on the go.”



Desktop “Ribbon” App


The Care Navigator™ Desktop Ribbon is easily installed on computers/laptops and connects directly to the Hub without taking up screen space. The Desktop Ribbon provides a quick glance at the patient’s care coordination activities, care team, assigned assessments and educational content from the Hub but, also, serves as a distribution point for shared documents and photos along with care team communication features, including presence indicator, secure texting and secure video-chat capabilities. 


Care team members can use the Desktop Ribbon to quickly send secure messages or launch a video chat session with other care team members, such as other care coordinators, nurses, physicians but, also, the patient or their authorized caregiver(s).


Microsoft Outlook Integration


Care Navigator’s integration with Microsoft Outlook creates a seamless and practical user experience. Care coordinators can leverage a single sign-on to view and modify tasks, appointments, care plans and documents directly from their Outlook inbox without having to “toggle” or log into another platform. It allows care managers, care coordinators and administrators to improve their efficiency and effectiveness.


Data Architecture & Security


Care Navigator™ is fully cloud-based and requires no hardware or customer data center hosting. 


One of Care Navigator™’s differentiators is the conceptualization, design and build of its data model, scalable system architecture and security model. Patient and user data can be accessible to multiple organizations in a secure, compliant and consented manner, controlled by role-based access permissions when collaborating on coordinating care for shared patients. 


Care Navigator™ is built on a hierarchical database structure and security model with the “Parent” level on top of “Business Units” (BU) and sub-BUs, underneath. The Parent level can be limited to system administrators while the BUs contains patient and user data for individual organizations. Security and permissions are applied at the BU level as well as at the Parent level. 


Data, no matter the sensitivity, can be shared or restricted as needed and allowed. This model provides the ability to store and secure patient data in separate Bus, ensuring compliance with regulatory mandates and contracted requirements while sharing data and access for patients for whom they share care coordination and care management responsibilities. This unique capability allows Care Navigator™ to accommodate a limitless amount of organizational relationships and care coordination models while adhering to patient consent specifications, privacy requirements and security permissions. 


Our Security Management Module is the most advanced, granular and best suited for regional care coordination deployments. 




Care Navigator™ was architected to provide highly scalable and robust performance as patient volumes, being managed through our platform, grow over time. The features and functionality of Care Navigator can grow and evolve as your patient or member population changes, and as your care team and workflow needs transform.





Care Navigator™ offers an interoperability architecture that can be used for uni-directional and bi-directional integration with all major EHR’s and EMRs. Through HL-7, web services, or ETL transactions, Care Navigator™ can communicate with any population health or data analytics software. Through these integrations with clinical and analytical data, triggers can launch various care coordination workflows, notifications and tasking. Because it does not replicate clinical data, nor tries to replace any clinical data repository, integration is light and flexible.